Frequently Asked Questions
Here are some of the most common questions we receive.
In most cases we come the day after your yellow top recycling bin is emptied, however if your coillection is a Friday we will try and come Friday afternoon.
No, As we bring all of our own water and power there is no need for anybody to be home, all we ask is that the bins are left on the property boundary after they are emptied.
No, around 90% of the water is recaptured in our trailer as is the dirt from the bins. We have been made aware that some companies tip the bins out into the street but that is not how we operate.
Unfortunately we can’t collect cash each time, as we make around 50 stops per day collecting cash and keeping track of who paid and who didn’t is to time consuming.
We offer ‘One Off cleans’ but the minimum service for regular cleans is 3 months.
No, if your cleans are missed through no fault of your own there will be no charge, however, if the bins are missed because they have been locked away we will charge you as we have made the trip to your property. We wont charge you the first time this happens but repeat offenders will be charged a $10 call out fee. you can reply to our reminder message and let us know if your bins will be unavailable to avoid call out charges.
The bins are lifted into position on our trailer where they are pressure cleaned, we then wipe the surfaces with microfiber cloths and mop excess wash water from the bottom of the bin. Finally we spray the bin with a disinfectant and deodoriser spray.
- Arundel,
- Ashmore,
- Benowa,
- Biggera Waters,
- Bilinga,
- Broadbeach,
- Broadbeach Waters,
- Bundall,
- Burleigh Heads,
- Burleigh Waters,
- Carrara,
- Clear Island Waters,
- Coolangatta,
- Coombabah,
- Coomera,
- Currumbin,
- Currumbin Waters,
- Elanora,
- Gaven,
- Gilston,
- Helensvale,
- Highland Park,
- Hollywell,
- Hope Island,
- Labrador,
- Main Beach,
- Maudsland,
- Mermaid Beach,
- Mermaid Waters,
- Merrimac,
- Miami,
- Molendinar,
- Mudgeeraba,
- Nerang,
- Neranwood,
- Oxenford,
- Pacific Pines,
- Palm Beach,
- Paradise Point,
- Parkwood,
- Pimpama,
- Reedy Creek,
- Robina,
- Runaway Bay,
- Southport,
- Surfers Paradise,
- Tallai,
- Tugun,
- Upper Coomera,
- Varsity Lakes,
- Willow Vale,
- Worongary.
What our customers are saying about us
Jeremie Hill
May 24,2021
Made our bin look like new!! Would Highly recommend this service to everyone
Brenda James
May 9,2021
It’s very efficient great service so glad I am using it. No more smelly bins, fly’s, ants. Thank you Simon.
Sophie Artley
May 9,2021
Excellent service, very reliable. Have used Bin Butler for 5 years now and have never been disappointed
Carley Hann
May 5,2021
Great job, love your work!
Helen Bain
Apr 23, 2021
Very efficient. Excellent standard of service. I can highly recommended. Thank you Simon
Helen Bain
Apr 23, 2021
Very Impressed with the quality of service. Bins are sparkling clean with a pleasant air freshening odour. I can highly recommend and thank Simon for this service
Rashelle Gordon
Apr 16, 2021
What an amazing service this is!!! Once per month my bins are thoroughly cleaned inside and out then deodorized. I can’t believe I have been doing it myself all theses years… All I have to do is leave the bins out on rubbish day until they are cleaned that same day. Really reasonable pricing and absolute worth every cent!!!
Liz King
Apr 15, 2021
Excellent efficient service. Great communication. Highly recommended this company
Toni Back
Apr 10, 2021
A very professional service. The bin is fresh smelling and squeaky clean. A little touch of luxury for a very convenient and economical fee.